Refund Policy
Last updated: February 12, 2026
100% Satisfaction Guarantee
We stand behind our coaching quality. If you are not satisfied with our services, you can get a full refund within the first 2 sessions, no questions asked.
- Applies to: Both group batches and 1:1 coaching
- Time frame: Request within 7 days of your 2nd session
- Process time: Refund initiated within 2 business days, credited in 5-7 days
1. Group Batch Refund Policy
✅ Within First 2 Sessions
Full refund of the monthly fee if you request cancellation within 7 days of attending your 2nd session.
Example: Level 1 batch (₹3,200/month) → 100% refund = ₹3,200
⚠️ After 2 Sessions (Within Same Month)
No refunds for the remaining classes in the current billing cycle. You have already received services and materials.
What you can do:
- • Cancel before next month's billing cycle (7 days notice required)
- • Switch to 1:1 coaching (adjust fees accordingly)
- • Transfer enrollment to another student (with approval)
❌ No Refunds For
- • Missed classes due to student absence (materials provided in WhatsApp group)
- • Technical issues on student's end (poor internet, device problems)
- • Dissatisfaction after 2 sessions without prior complaint
- • Partial month refunds (after 2 sessions completed)
2. 1:1 Personal Coaching Refund Policy
✅ Within First 2 Sessions
Full refund of the amount paid for those 2 sessions if you request cancellation within 7 days.
Example: Paid for 4 sessions (₹700/hr × 4 = ₹2,800). After 2 sessions, you cancel → Refund = ₹1,400 (for 2 unused sessions).
⚠️ After 2 Sessions
No refunds for completed sessions. You may:
- • Cancel remaining sessions with 7 days notice (no charges for unused sessions)
- • Reschedule sessions with 24-hour notice (free of charge)
- • Less than 24-hour notice cancellation = session forfeited (no refund)
3. Cancellation Policy
Group Batches
- Notice period: 7 days before next billing cycle
- How to cancel: Email chessnb.online@gmail.com
- Effect: Current month continues, no charge next month
- Re-enrollment: Allowed anytime (subject to batch availability)
1:1 Coaching
- Session cancellation: 24-hour notice required
- Rescheduling: Free if done 24+ hours before session
- Late cancellation: <24 hours = session charged, no makeup
- Program end: 7 days notice, unused sessions refunded
4. Refund Request Process
To request a refund (within 2-session window):
- 1Email us: Send request to chessnb.online@gmail.com
Subject: "Refund Request - [Your Name]"
- 2Include details: Your name, program enrolled, payment date, reason (optional)
- 3Confirmation: We'll reply within 24 hours to confirm eligibility
- 4Processing: Refund initiated within 2 business days via original payment method
- 5Credit: Amount reflects in your account in 5-7 business days (bank dependent)
5. Special Circumstances
Medical Emergency:
If a student faces a serious medical issue preventing participation, we may offer:
- Pause enrollment for up to 3 months (no charges during pause)
- Transfer to future batch
- Partial refund on case-by-case basis (medical documentation required)
Coach-Initiated Cancellation:
If we cancel a batch or session:
- Full refund of unused sessions/months
- Priority enrollment in next available batch
- Discount on next program (if applicable)
Technical Failures (Our End):
If a class is disrupted due to coach's technical issues (power outage, internet failure):
- Free makeup class scheduled within same week
- Or proportional credit toward next month's fee
6. Contact for Refunds
Questions about our refund policy or need to request a refund?
Email: chessnb.online@gmail.com
Subject: "Refund Query - [Your Name]"
Response time: Within 24 hours (business days)
We aim to resolve all refund requests fairly and promptly. Your satisfaction is our priority.