Privacy Policy

1. Introduction

ChessNB ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chessnb.in and use our chess coaching services.

2. Information We Collect

3. How We Use Your Information

We use the collected information for:

• Responding to inquiries: To answer your questions about our programs via email or phone
• Scheduling sessions: To book free consultations and coaching sessions
• Program management: To assign students to appropriate levels and track progress
• Communication: To send class schedules, homework, and progress reports via email/WhatsApp
• Payment processing: To handle enrollment payments (via Razorpay - we do not store payment card details)
• Service improvement: To analyze website usage and improve user experience

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in these cases:

• Service providers: Web3Forms (contact form), Razorpay (payments), Vercel (hosting) - all GDPR-compliant
• Legal requirements: If required by law or to protect our rights
• With your consent: For any other purpose with your explicit permission

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption for all data transmission (HTTPS)
• Secure contact form via Web3Forms (encrypted)
• Payment processing via Razorpay (PCI-DSS compliant) - we never see or store card details
• Limited access to personal data (only authorized personnel)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Data Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails (every email has an unsubscribe link)
• Data portability: Request your data in a machine-readable format

To exercise these rights, email us at chessnb.online@gmail.com

7. Cookies and Tracking

Our website uses minimal cookies:

• Vercel Analytics: Privacy-friendly analytics (no personal data, no cookie consent required under GDPR)
• Session cookies: For logged-in students only (to maintain session state)

We do not use third-party advertising cookies or tracking pixels.

8. Children's Privacy

Our services are intended for students aged 7+ under parental supervision. We require parental consent before collecting information from children under 13. If you believe we have collected data from a child without consent, contact us immediately at chessnb.online@gmail.com

9. Third-Party Links

Our website may link to external sites (e.g., Lichess.org, payment gateways). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

10. Data Retention

We retain your personal information for:

• Active students: Duration of enrollment + 1 year (for progress records)
• Inquiry contacts: 2 years (for follow-up purposes)
• Payment records: 7 years (for tax compliance as per Indian law)

After this period, data is securely deleted or anonymized.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

12. Contact Us