Privacy Policy

ChessNB ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit chessnb.in and use our chess coaching services.

• Responding to enquiries: To answer questions about programmes via email or phone
• Scheduling sessions: To book free consultations and coaching sessions
• Programme management: To assign students to appropriate levels and track progress
• Communication: To send class schedules, homework, and progress reports via email or WhatsApp
• Payment processing: Via Razorpay — we do not store card details
• Service improvement: To analyse website usage and improve user experience

We do not sell, rent, or trade your personal information. We may share it only in these cases:

• Service providers: Web3Forms, Razorpay, Vercel — all GDPR-compliant
• Legal requirements: If required by law or to protect our rights
• With your consent: For any other purpose with your explicit permission

• SSL encryption for all data transmission (HTTPS)
• Secure contact form via Web3Forms (encrypted)
• Payment via Razorpay (PCI-DSS compliant) — we never see or store card details
• Limited access to personal data — authorised personnel only

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails at any time
• Portability: Request your data in a machine-readable format

To exercise these rights, email chessnb.online@gmail.com

• Vercel Analytics: Privacy-friendly, no personal data, no cookie consent required under GDPR
• Session cookies: For logged-in students only, to maintain session state

We do not use third-party advertising cookies or tracking pixels.

Our services are intended for students aged 7+ under parental supervision. We require parental consent before collecting information from children under 13. If you believe we have collected data from a child without consent, contact us immediately at chessnb.online@gmail.com

Our website may link to external sites (e.g. Lichess.org, payment gateways). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

• Active students: Duration of enrolment + 1 year (for progress records)
• Enquiry contacts: 2 years (for follow-up purposes)
• Payment records: 7 years (for tax compliance per Indian law)

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.